Black Friday FAQ

Discount

What is the discount code?

Use code BLACKFRIDAY for 35% off sitewide. 

How do I use the discount code?

You must enter the discount code at checkout. Please check the discount has applied before completing your checkout, as orders cannot be amended. 

Orders

Can I change/cancel/add items to my order?

Unfortunately, this isn't possible during the Black Friday sale. As we aim to process orders as swiftly as possible, we are unable to make amendments or cancellations.

Please double check the size/colour you're ordering and your shipping address to ensure all information is correct. 

When will my order be dispatched?

Orders are dispatched Monday-Friday, with a Royal Mail collection taking place every week days. Orders may be processed through the weekend, but they will not be collected by Royal Mail until Monday. 

Please be aware - there is one person picking and packing your orders, so we are expecting delays to take place. Orders placed using Next Day Delivery and 1st Class Delivery will be prioritised and processed first. 

While we aim to process orders as swiftly as possible, please do keep in mind that it is peak season so there may be a delay of 2-3 working days before your order is dispatched.

Shipping

What shipping options do you offer?

You can view all shipping information via our website here

Do you ship worldwide?

At this time, we ship to the UK only. If you wish to receive your order overseas, we recommend using a mail forwarding service. 

About Next Day Delivery

Next Day Delivery is only valid on orders placed Monday - Thursday before 1pm. Orders placed before 1pm on a Friday will be dispatched that day, but Next Day Delivery is not guaranteed. Orders placed over the weekend will be dispatched on Monday. 

Returns

You can view all returns information via our website here

Still have a question?

Drop us an email on contact@sethandbear.com and we'll get back to you as soon as possible. Please do remember that this is a peak weekend so responses may take slightly longer than usual, but we will get back to you as quickly as we can.