Shipping

FREE SHIPPING ON UK ORDERS £100+

Outlet Items

All outlet items will be labelled on our website and have a longer shipping time. You can view the estimated shipping times on the individual product pages. Estimated shipping times for these items are between 15-60 days. While we always aim to get these products to you as swiftly as possible, we advise a longer time frame to avoid disappointment.

Please do keep these shipping time frames in mind when selecting your size.

Note - Unfortunately we are unable to offer refunds/cancellations/alterations on these orders until the last estimated day of arrival has passed.

All of our outlet items are manufactured worldwide so that we can offer you the best pricing possible.

Orders shipped from the United Kingdom

Shipping Service	Cost	Delivery Time Frame
2nd Class Standard Delivery	£2.95	3 - 5 Working Days
1st Class Standard Delivery	£3.95	1 - 2 Working Days
2nd Class Tracked Delivery	£5	3 - 5 Working Days
1st Class Tracked Delivery	£6	1 - 2 Working Days

Please note - time frames are estimates only and depends on your local service.

International

On a trial basis, we are currently dispatching orders to the EU, North America, Australia & New Zealand using Royal Mail Tracked or Tracked & Signed Service.

Shipping rates are from £15 - £22, depending on your location and shipping method selected.

Estimated delivery times, as given by Royal Mail, are:

Europe - 3-5 Business Days
Rest of World - 5-8 Business Days

Please note the below:

End-to-end tracking is not available in all regions, and information will not update during customs processing.
Customs & VAT charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient, failure to pay these charges will result in the parcel being returned to sender.
Please allow up to 30 working days from dispatch for international delivery. Although delivery is often much quicker than this, delays can take place and this is outside of our control.
Please make sure your address is in entered in English and in full at checkout.
Your parcel will be handed over to your national postal service for final delivery.

Tracking Information

Once your order is prepared for dispatch, you will automatically receive an email confirming your shipment and tracking information. Please note - your parcel needs to be scanned into the Royal Mail service before tracking information will show, please allow up to 48 hours for this.

You can access the Royal Mail Tracking page here.

Further Information

Please note that time scales given are estimates only and is not a guarantee. These estimates are accurate most of the time, however delays can take place within the postal service that are outside of our control.

Please allow up to 15 working days for UK delivery.

Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.

Please be sure to double check your address before checking out. Addresses must include a house name/number and post code. It is the customer's responsibility to ensure that the address given is correct as adjustments cannot be made once the parcel is with Royal Mail.

We are not responsible for orders that go missing or are returned to us due to an incorrect address. Further shipping charges may be incurred.

Parcels may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local post office for you to collect. Don't forget, you can check your tracking information 24/7 for updates.

Unclaimed items will be returned to us and the customer is responsible for any additional costs due to unclaimed and undelivered packages.

HelpHQ