We accept returns on unworn, undamaged item(s) if notified within 14 days of arrival of your complete order. We then require the returned item(s) to reach us within 14 days of this date. After this time frame, returns are at our discretion.
Unfortunately, we are unable to issue exchanges at this time - but we can issue store credit so you can place a new order at your leisure.
Return postage is the responsibility of the customer.
Faulty / Damaged Goods
In the unlikely event you receive a damaged or faulty item, please email us so we can come to a speedy resolution for you.
We're a friendly bunch and always happy to help.
FREE SHIPPING ON ALL ORDERS £100+
2nd Class Standard Delivery - £2.95 - 3-5 Working Days
1st Class Standard Delivery - £3.95 - 1-2 Working Days
2nd Class Signed Delivery - £3.95 - 3-5 Working Days
1st Class Signed Delivery - £4.95 - 1-2 Working Days
Please note - time frames are estimates only and depends on your local service.
Exclusions: Some items in the Seth and Bear 'Wild and Free' collection are made to order and shipped from USA. Additional delivery charges apply and shipping time is approximately 21 working days.
Tracked* and Signed Delivery - £10
* Tracking is not available in all countries and will depend upon your local postal service.
Once your order is prepared for dispatch, you will automatically receive an email confirming your shipment and tracking information. Please note - your parcel needs to be scanned into the Royal Mail service before tracking information will show, please allow up to 48 hours for this.
You can access the Royal Mail Tracking page here.
Please note that time scales given are estimates only and is not a guarantee. These estimates are accurate most of the time, however delays can take place within the postal service that are outside of our control.
Please allow up to 15 working days for UK delivery.
Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.
Please be sure to double check your address before checking out. Addresses must include a house name/number and post code. It is the customer's responsibility to ensure that the address given is correct as adjustments cannot be made once the parcel is with Royal Mail.
We are not responsible for orders that go missing or are returned to us due to an incorrect address. Further shipping charges may be incurred.
Parcels may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local post office for you to collect. Don't forget, you can check your tracking information 24/7 for updates.
Unclaimed items will be returned to us and the customer is responsible for any additional costs due to unclaimed and undelivered packages.